FAQ's & POLICY

SHIPPING & RETURNS POLICY

AFTER AN ORDER IS PLACED, WE CAN NOT CANCEL IT !

WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE SHIPPED ! 

ITEMS SENT BACK TO US WITHOUT FIRST CONTACTING US VIA EMAIL WITH ORDER NUMBER AS SUBJECT WILL NOT BE ACCEPTED AND FUNDS WILL NOT BE RETURNED AS WE DO NOT ISSUE REFUNDS.  !  ALL  SALES ARE FINAL  ! 


WHEN WILL I RECEIVE MY ORDER ? 

ORDERS TYPICALLY TAKE 7 TO 12 BUSINESS DAYS TO PROCESS AND SHIP. KEEP IN MIND PROCESSING TIME AND SHIPPING TIMES ARE TWO DIFFERENT THINGS. 


WHEN WILL MY ORDER SHIP ? 

YOUR ORDER WILL SHIP AFTER IT HAS BEEN PROCESSED. PROCESSING USUALLY TAKES 2 TO 3 BUSINESS DAYS . 

COVID-19 : SHIPPING TIMES MAY BE DELAYED DUE TO THE ISSUES RELATING TO COVID-19 . PROCESSING TIMES MAY ALSO BE EXTENDED DURING HOLIDAYS , LAUNCHES / RE-STOCKS , LIMITED EDITION RELEASES AND PROMOTIONS . 

LOST PACKAGE ?

ALWAYS DOUBLE CHECK YOUR ADDRESS BEFORE CONFIRMING YOUR ORDER TO MAKE SURE YOUR ORDER DOESN'T GO TO SOMEONE ELSE'S ADDRESS . GOOGLE CAN SOMETIMES CHANGE IT BASED ON YOUR SETTINGS ! PLEASE NO NICKNAMES, NO EMOJIS WHEN PLACING YOUR ORDER . IF YOU TYPED A NON EXISTING ADDRESS, YOUR PACKAGE WILL BE SHIPPED BACK TO US AND WE'LL SHIP IT TO YOU AGAIN. HOWEVER, IF IT DOESN'T GET BACK TO US, WE ARE NOT RESPONSIBLE FOR IT :  WHICH MEANS THAT YOU WILL NOT RECEIVE ANOTHER PRODUCT OR GET A REFUND . 


DAMAGED PACKAGE ?

IF YOU RECEIVED A DAMAGED PRODUCT PLEASE EMAIL US WITHIN 2 DAYS AT [email protected] WITH EVIDENCE . 


CAN I CANCEL OR RETURN MY ORDER/GET A REFUND ?

WE ADVISE THAT YOUR READ THE DESCRIPTION OF ANY PRODUCT CAREFULLY BEFORE PURCHASING. YOUR CANNOT CANCEL AFTER PURCHASING. ALSO, WE DON'T ALLOW RETURNS DUE TO THE NATURE OF OUR PRODUCTS .